Privacy Policy
Who we are
Lift Support Services Ltd provides lift engineering, maintenance, repair and support services. For privacy questions, email Sales@liftsupportservices.com.
Information we collect
We may collect the information you provide through our contact, service request and job application forms. This can include your name, company, email address, telephone number, service requirements, message, application details and any files you choose to upload.
Our website and hosting providers may also process technical information such as your IP address, browser type, device information, requested pages and security logs.
How we use information
- To respond to enquiries and service requests.
- To discuss, provide and administer our services.
- To assess job applications and communicate with applicants.
- To operate, protect and improve the website.
- To meet legal, regulatory and record-keeping obligations.
Lawful bases
Depending on the circumstances, we process personal information to take steps at your request before entering into a contract, to perform a contract, for our legitimate business interests, to comply with legal obligations, or with your consent where consent is required.
Sharing information
We do not sell personal information. We may share it with service providers that support our website, hosting, email and business operations, with professional advisers, or with public authorities when required by law. Providers may use information only for the services they supply to us.
Retention and security
We keep personal information only for as long as needed for the purpose for which it was collected, including legal, accounting and operational requirements. We use appropriate organisational and technical measures to protect it, although no internet service can guarantee absolute security.
Cookies and external links
The website may use essential cookies required for security and operation. Links to external websites are governed by the privacy information provided by those websites.
Your rights
Subject to data protection law, you may have rights to request access, correction, deletion or restriction of your personal information, to object to processing, or to request data portability. You may also withdraw consent where processing relies on consent.
To exercise a privacy right, email Sales@liftsupportservices.com. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy when our services, website or legal obligations change. The page modification date shows when the published policy was last updated.